Privacy Policy

1. Who We Are

Webliotech is a web design and digital services company based in Ontario, Canada. We provide website design, hosting, local SEO, and AI-powered digital services to small businesses across Canada.

If you have any questions about this policy, you can reach us at info.webliotech@gmail.com.

2. What Information We Collect

We collect two types of information — information you give us directly, and information collected automatically when you visit our site.

Information you provide directly:

• Name and email address when you fill out our contact form
• Business name and phone number (optional fields on our contact form)
• The content of messages you send us
• Billing and payment details when you become a customer (processed securely by our payment provider)

Information collected automatically:

• Pages visited and time spent on our site
• Browser type and device information
• Approximate location (country/city level, via IP address)
• Referring website (how you found us)

3. How We Use Your Information

Purpose	Information Used
Responding to your enquiry	Name, email, message content
Delivering our services	Name, email, business details, billing info
Sending project updates	Name, email
Improving our website	Anonymous usage data, analytics
Complying with legal obligations	As required by applicable law

We do not use your information for unsolicited marketing. If you become a customer, we may send occasional service-related updates — you can opt out at any time.

4. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party tools we use to operate our business (e.g. Web3Forms for contact form delivery, Google Analytics for site analytics, payment processors for billing). These providers are contractually obligated to keep your data secure.
• Legal requirements — if required by law, court order, or to protect the rights and safety of Webliotech or others.
• Business transfer — in the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you in advance.

5. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site.

Types of cookies we use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand traffic patterns and improve our content (via Google Analytics)
• Preference cookies — remember settings like language or region

You can disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. We do not use advertising or tracking cookies for third-party ad networks.

6. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions — up to 12 months from the date of submission
• Customer records — for the duration of the service relationship plus 3 years for accounting and legal purposes
• Analytics data — up to 26 months (Google Analytics default)

When data is no longer needed, we securely delete or anonymize it.

7. How We Protect Your Data

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. This includes:

• SSL encryption on all pages of our website
• Secure, access-controlled storage of customer data
• Use of reputable third-party services with their own security standards

However, no method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

8. Your Rights (PIPEDA & Ontario Privacy Law)

As a Canadian resident, you have rights under PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy laws. These include the right to:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Withdrawal of consent — withdraw your consent to our use of your data at any time (subject to legal obligations)
• Deletion — request that we delete your personal information where we no longer have a legal basis to retain it
• Complaint — lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, email us at info.webliotech@gmail.com. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of external websites.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info.webliotech@gmail.com
• Location: Ontario, Canada

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.